| Primary focuses: Provide customer service to members and customers of ASA, CSSA, and SSSA (and potentially other societies), particularly those joining/renewing membership and purchasing services and products. Assist the department director and other staff (as assigned) in carrying out their responsibilities. |
Ongoing Responsibilities Include: • Provide reception and telephone support. This includes maintaining and updating phone recordings, phone list maintenance, and settings as needed. Coordinate headquarters front desk coverage for Annual Meeting. • Serve as lead on communications with members and customers from the firstname.lastname@example.org email address. • Maintain and update the membership database as new information is provided. • Assist members as they join or renew. Promote membership through assisting with membership questions that are received by email or phone. • Support membership initiatives such as membership reports, ClickDimension lists, correspondence, mailings, as requested. • Validate membership renewals and new applications, making updates and processing payments, as needed. • Contact lapsed members during retention call campaigns. • Make web updates using Drupal as needed. • Other activities as assigned.
Program Responsibilities Include: • Committee Process - Coordinate and administer committee process including the call for volunteers, reports, sending appointment emails/tracking responses, and updating the database on an ongoing basis. • Elections - Assist with elections process for all three Societies and update committee/officer records as needed. • Career Placement - Provide customer service for our Career Placement Center job submission site. Maintain reports and statistics relating to advertisements as well as submitting listings for publication to the CSANews and Crops and Soils magazine editor. Assist with organization of Career Placement Center and Graduate School Forum prior to and at the Annual Meeting. • Corporate Members - Process and verify selections for Corporate Members. Provide assistance as they redeem their benefits and make updates to their information as needed. Process promotional codes for Corporate Members. • Annual Reports - Administer process for annual report submission from committees. • Listservs - On a monthly basis, update member listservs for Communities, Divisions, NAPB and others. Maintain listserv lists. • Surveys - Create and update member surveys, including community election surveys, in Survey Monkey as assigned by Director of Member Services. • Branches - Coordinate Society branch annual meetings, including awards, registration, and onsite materials production. • Back-up – Serve as back-up support to the other Member Services Representative and their activities.
Qualifications Well-developed written and verbal communication skills are required. Understanding of common software technologies are a must. A strong work ethic, team-oriented can-do attitude and flexible aptitude are valued in our fast-paced, continually changing environment. Ability to interact, establish and maintain effective and collegial working relationships with staff, members, and leaders, as well as with Societies and vendors, is a must. This position requires a strong customer/member-service orientation.